Privacy Policy
Last updated: March 1, 2026
At Shopletix, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our platform. We are committed to transparency and giving you control over your data.
Table of Contents
1. Information We Collect
We collect information you provide directly when you create an account, use our services, or contact us. This includes:
Account Information: Name, email address, company name, phone number, and billing details when you register for Shopletix.
Business Data: Orders, inventory records, financial transactions, customer information, and other data you input or import into the platform.
Usage Data: Information about how you interact with our services, including pages visited, features used, and actions taken within the platform.
Device & Technical Data: IP address, browser type, operating system, device identifiers, and connection information collected automatically when you access our services.
Communications: Records of your communications with us, including support tickets, emails, and feedback.
2. How We Use Your Information
We use your information for the following purposes:
- Providing Services: To operate, maintain, and improve Shopletix, including processing orders, managing inventory, and generating reports.
- Account Management: To create and manage your account, authenticate your identity, and provide customer support.
- Communications: To send you service-related notices, updates, security alerts, and support messages.
- Analytics: To understand how our services are used, identify trends, and improve user experience.
- Security: To detect, prevent, and address fraud, abuse, and security issues.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
We do not sell your personal information to third parties. We do not use your business data for advertising purposes.
3. Data Sharing & Third Parties
We share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who help us operate our platform (e.g., cloud hosting, payment processing, email delivery). These providers are contractually bound to protect your data.
- Integrations: When you connect third-party services (e.g., Shopify, Stripe, PayPal), we share data necessary for those integrations to function, as authorized by you.
- Legal Requirements: When required by law, regulation, or valid legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
- With Your Consent: In any other case where you have given explicit consent.
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
- Access Controls: Role-based access controls, multi-factor authentication, and audit logging.
- Infrastructure: Our platform is hosted on SOC 2 Type II certified cloud infrastructure with regular security audits.
- Monitoring: 24/7 security monitoring and automated threat detection.
- Incident Response: Documented incident response procedures with timely notification in case of a breach.
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We continuously improve our security practices.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide you services. When you delete your account:
- Account Data: Deleted within 30 days of account closure.
- Business Data: Deleted within 90 days, with the option to export before deletion.
- Backup Data: Removed from backups within 180 days.
- Anonymized Analytics: May be retained indefinitely in aggregate, non-identifiable form.
You can request data export or deletion at any time by contacting privacy@shopletix.com.
6. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data ("right to be forgotten").
- Portability: Request your data in a structured, machine-readable format.
- Restriction: Request limitation of data processing.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
For EU/EEA residents (GDPR): Our legal bases for processing include contract performance, legitimate interests, and consent.
For California residents (CCPA): You have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, contact us at privacy@shopletix.com.
7. Cookies & Tracking
We use cookies and similar technologies to:
- Essential Cookies: Maintain your session and enable core functionality. Cannot be disabled.
- Analytics Cookies: Understand usage patterns and improve our services (can be opted out).
- Preference Cookies: Remember your settings and preferences.
We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings or our cookie consent banner.
8. International Data Transfers
Shopletix operates globally. Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs): For transfers from the EU/EEA.
- Adequacy Decisions: Where applicable.
- Certification Programs: Our service providers maintain relevant certifications.
9. Children's Privacy
Shopletix is not intended for use by children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform at least 30 days before the changes take effect. Your continued use of Shopletix after the changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: privacy@shopletix.com
- Address: 548 Market St, Suite 36879, San Francisco, CA 94104
- Data Protection Officer: dpo@shopletix.com